Welcome to PowElectronic! We strive to provide a seamless shopping experience, including efficient shipping and a straightforward return process to ensure your satisfaction with every purchase. Please read our Shipping and Return Policy to understand how we handle your orders.
Shipping Policy
Order Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
You will receive a confirmation email once your order has been shipped, along with tracking information.
Shipping Rates and Delivery Times
Standard Shipping: Estimated delivery time is 5-7 business days.
Express Shipping: Estimated delivery time is 2-4 business days.
Shipping rates vary based on the delivery option selected and destination and will be calculated at checkout.
International Shipping
We offer international shipping to select countries. Delivery times and costs may vary depending on the destination and customs processing times.
Customs fees, duties, and taxes are the responsibility of the customer. PowElectronic is not responsible for any delays due to customs.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track the status of your order on our website or the carrier’s website.
Lost or Delayed Packages
If your package is delayed or lost, please contact our customer support team at mailto:support@powelectronic.com. We will work with the carrier to resolve the issue and ensure your package is delivered.
Return Policy
At PowElectronic, we want you to be fully satisfied with your purchase. If you’re not happy with a product, we offer a hassle-free return process.
Eligibility for Returns
Items can be returned within 30 days of the delivery date.
To be eligible for a return, items must be in new, unused condition, with all original packaging, accessories, and tags intact.
Certain items, such as final sale or personalized items, are not eligible for returns.
Return Process
Contact our customer support team at mailto:support@powelectronic.com with your order details to initiate a return.
We will provide you with a return authorization and instructions on how to ship the item back to us.
The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be processed back to your original payment method within 5-7 business days.
Shipping costs are non-refundable, except in cases where PowElectronic made an error with your order.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost to you.
Contact Information
Company Name: NEWTECH BUSINESS SYSTEM Limited
Website: powelectronic.com
Email: swami@ftszl.com
Address: NO.6, CHAINAMA ROAD, OLYMPIA EXTENSION, LUSAKA PROVINCE, ZAMBIA
Region: Zambia
Email : swami@ftszl.com
Thank you for shopping with PowElectronic. We appreciate your trust in us and are here to ensure your satisfaction with every purchase!